When the chain first began rolling out delivery, for example, the companies spent months testing store-level details across the entire system in an effort to make sure Dashers could quickly pick up food orders on one side of the restaurant and fountain drinks on the other side. The executives admit this three-pronged priority is a key to their successful partnership. Where the two companies really find their spark is through their shared commitment to operational efficiencies driven by technology–efficiencies that benefit the franchisees, the DoorDash Dashers (drivers) and Wingstop’s customers. Indeed, the delivery company has been on its own tear the past two years, leapfrogging competitors like Uber Eats and Grubhub GRUB to control market share in the competitive space. Based on the system of fees, though, I can recommend DoorDash to those who are just ordering for themselves, as you'll spend a little less.ĭoorDash's group ordering feature, though, means the service is also useful for larger orders, especially if you're tired of taking your friends' orders for them.Morrison also credits that merchant focus for DoorDash’s own success. Well, download the app and check it out first, and see what's available near you. Caviar and Postmates are by no means ugly, but DoorDash is prettier. Yes, the corporate version of Seamless has this, but I'm a writer, not an office manager.Īlso, at least on iOS, DoorDash is amazingly well-designed, to the point where it looks like one of Apple's own apps. As someone who frequently orders from these delivery services, I can attest to the fact that I wish Seamless had this option. Group ordering, a built-in option to collaborate with other DoorDash users on a single order, is DoorDash's primary differentiator. Since the list of restaurants available to services such as DoorDash is always changing (though it is premium) the service found a very good way to get a leg up on Postmates and Caviar. What does DoorDash have over its competitors?
On top of that, of course, you tip your Dasher and can do so in the app. Postmates places a $3.99 fee on deliveries from the famed burger flipper, and DoorDash's $3.30 fee was derived by calculating 11 percent of my order.
In DoorDash's site, they note that this is possible "because restaurants that have a formal partnership with us share the cost of providing delivery." Testing out DoorDash against Postmates, I've seen that the service fees for ordering for Shake Shack, for example, were slightly lower at DoorDash, because my order wasn't huge.
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